Terms and Conditions

ACCEPTANCE OF TERMS

By accessing the content of www.greatwestway.co.uk ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION

Great West Way reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Great West Way has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

LIMITATION OF LIABILITY

Great West Way will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Great West Way its employees or agents.

COPYRIGHT

All intellectual property of Great West Way such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Great West Way.

By using the Website you agree to respect the intellectual property rights of Great West Way and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

COMPLAINTS

Great West Way cannot be held responsible nor accept any liability for complaints or claims of any nature arising from any accommodation booking, nor for any loss or damage which may be suffered by you or other members of your party, during or as a result of your stay at the accommodation establishment. Any complaint(s) relating to the accommodation should be dealt directly with the owner, and is subject to the accommodation provider's terms and conditions. Your statutory rights as a consumer will not be affected.

THIRD PARTIES

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

SEVERANCE

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

GOVERNING LAW AND JURISDICTION

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

PRIVACY POLICY

Please see Great West Way  privacy policy here.

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Terms & Conditions of Familiarisation Trips

Great West Way will provide the services mentioned in the itinerary. Great West Way shall act only as agents for the passenger in making arrangements for hotels, transportation, restaurants, or any other service that is agreed. 

The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airline(s) and you and Great West Way accept no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. 

Force Majeure: Great West Way shall not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of its obligations under these terms and conditions if such delay or failure results from events, circumstances or causes beyond its reasonable control, including without limitation, acts of God, flood, drought, earthquake (or other natural disaster), epidemic or pandemic, fire, strike or any law or action taken by a government of public authority. 

Limitation of Liability: References to liability include every kind of liability arising under or in connection with our arrangement including but not limited to liability in contract, delict (including negligence), misrepresentation, restitution or otherwise. 

Great West Way shall have no liability to you for: 
•    any loss or damage to your property; or 
•    any personal injury, illness or death caused or suffered in connection with our engagement; or 
•    any indirect or consequential loss or damage (whether in the form of loss of profit or otherwise) howsoever arising. 

Great West Way shall have no liability for losses, damages, costs, claims and / or expenses which arise as a consequence (whether direct or otherwise) of: 
•    the information provided by you and / or on your behalf being incomplete, inaccurate, illegible, out of sequence, misleading, missing, late or deficient in any respect whatsoever; and / or 
•    any other failure attributable to you and / or a third party (including without limitation airlines, hotels and restaurants), and you shall indemnify us, on demand, in respect of same. 

Nothing in this disclaimer shall limit any liability which cannot legally be limited, including liability for: 
•    death or personal injury caused by negligence; and 
•    fraud or fraudulent misrepresentation. 

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Great West Way Marketplace Terms & Conditions for Buyers

Thank you very much for registering to attend Great West Way Marketplace 2023.
In order for us to proceed with your booking, please accept the following Terms and Conditions. 

WHAT YOUR BUYER TICKET INCLUDES

England’s Great West Way® Virtual Travel Trade Marketplace on Wednesday 15 November 2023

This includes an online appointment schedule for one delegate to meet with tourism suppliers along or within easy reach of the route.

England’s Great West Way® Travel Trade Marketplace in-person Networking Day and Discovery Visit 17 - 19 November 2023

This includes transport to and from London on 17 and 19 November; B&B accommodation and dinner on 17 and 18 November; lunch on 17, 18 and 19 November; transport 17 – 19 November, ending at a railway station for travel back to London at approx. 6pm on Sunday 19 November.

Any additional transport, food, drink or other incidentals must be covered by individuals prior to departure.

BOOKING CONFIRMATION
Upon receipt of this booking form, a member of the Great West Way team will be in touch within five working days to confirm whether your registration has been approved or declined. Tourism service providers are not eligible.

CANCELLATIONS
Cancellations for the virtual Travel Trade Marketplace on 15 November must be received on or before Thursday 9 November 2023. Cancellations received after this date will incur a fee of £50 plus VAT per delegate.

Cancellations for the in-person networking day and discovery visits 17 – 19 November must be received on or before Friday 3 November. Cancellations received after this date will be charged £250 plus VAT per delegate.

These charges will be invoiced to the company name and address associated with delegate booking form.

By submitting your delegate booking form you are agreeing to accept these terms and conditions.

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COMPETITIONS

Great West Way Competition Terms and Conditions
• Competitions are open to all UK mainland residents aged 18 years or over, except for employees of Great West Way and anyone connected with the competition.
• By entering competitions, the participants agree: a) to be bound by these terms and conditions; b) that their surname and county of residence may be released if they win the prize; c) that should they win the prize, their name and likeness may be used by Great West Way for promotional purposes.
• Entries cannot be returned. Proof of postage is not proof of entry. Great West Way accepts no responsibility for entries lost or damaged in the post.
• All entrants must supply to Great West Way their full names, postal addresses, email addresses and daytime telephone number. Great West Way will only ever use your personal details for the purposes of administering this competition, and will not publish them or provide them to anyone without permission.
• Only one entry will be permitted per person, regardless of the method of entry. Bulk entries made by third parties will not be permitted.
• The winning entrant will be the first correct entry drawn at random after the closing time.
• The prize is as stated. There is no cash alternative and the prize is not transferable.
• Great West Way's decision as to the winner is final and no correspondence relating to the promotion will be entered into.
• The winner will be notified within 14 days of the close of the promotion by post/telephone/email.
• The name and county of residence of the winner may be obtained by sending a stamped, self-addressed envelope to: Great West Way, Bourne Hill, Salisbury, SP1 3UZ within 2 months of the closing date of the competition.
• Great West Way reserves the right to amend these terms and conditions or to cancel, or alter, or amend the competition promotion at any stage, if deemed necessary in its opinion, or if circumstances arise outside its control.
• If the winner is unable to be contacted within 1 calendar month of the closing date of the competition, Great West Way reserves the right to offer the prize to a runner-up, or to re-offer the prize in any future Great West Way promotion.
• Great West Way excludes liability to the full extent permitted by law for any loss, damage or injury occurring to the participant arising from his or her entry into the promotion or occurring to the winner arising from his or her acceptance of the prize.
• The promotions is subject to the laws of England. 

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WIN A GREAT WEST WAY TRIP FOR TWO IN 2023!

Competition closes midnight Tuesday 28th February 2023.

The prize inculdes 2 Tickets to National Gallery's Highlights Tour, Bed and Breakfast for 2 at Royal Berkshire, Exlcusive Collection, 2 Entry Tickets to Old Sarum, 2 Empire High Tea Vouchers to the Bridge Tea Rooms, Bed and Breakfast for 2 at Brooks Guesthouse Bristol, 2 Entry Tickets to Brunel's SS Great Britain.

T&C's for National Gallery:

• Tours are available Tuesday, Thursday and Sunday at 10:30 and 14:00 (subject to change and subject to availability) tours last for one hour.
• Luggage or large bags are not permitted- cloakroom available at a small fee
• Video recording is not permitted
• All visitors must pass through airport-style security to enter the Gallery
• Not all paintings will be available to view everyday

T&C's for Royal Berkshire, Exclusive Collection:

• Overnight accommodation in a classic or cool room for two people and a full breakfast the following morning.
• Bookings are subject to availability
• Excludes public holidays and seasonal events
• Valid for bookings until 31st December 2023.
• Optional room upgrades, subject to availability and additional cost.

T&C's for Old Sarum:

• Ticket includes entry for 2 adults only
• Cannot be used in conjunction with any other offer
• Please note that the voucher can only be used at Old Sarum and cannot be used at any other English Heritage properties
• Valid during normal site operational hours
• Not valid for use on event days
• The voucher has no monetary value and cannot be exchanged for purchases in English Heritage shops or cafes
• The voucher is not transferrable and may be used by the holder only
• Valid until 24 December 2023

T&C's for the Brooks Guesthouse Bristol:

• Excludes the Rooftop Rockets
• Excluding Saturday nights

T&C's for Brunel's SS Great Britain:

• Valid for a visit on any day the attraction is open
• Open Tuesday to Sunday year-round; daily during school holidays and bank holidays

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WIN AN EXCITING TRIP ALONG THE GREAT WEST WAY

Competition closes midnight Friday March 31st.

The prize inculdes 4 Tickets to Aerospace Bristol, Bed and Breakfast for 2 at The Manor House, Exlcusive Collection, (Prize) with Thames Rivercruises.

T&C's for Aerospace Bristol:

• 4 Tickets entitles 2 Adults and 2 Children to visit Aerospace Bristol on a date of their choice
• Valid for a single visit only
• Valid until March 31st 2024
• Additional tickets are available to purchase at aerospacebristol.org
• Entry is free for under-4s

T&C's for The Manor, Exclusive Collection:

• Overnight accommodation in a cosy or smart room for 2 people
• Full breakfast the following morning
• Bookings subject to availability
• Excludes bank holidays and seasonal events
• Valid until 31st March 2024
• Optional room upgrades and other experiences are subject to availability and additional cost

T&C's for Thames Rivercruises:

• Prize includes family ticket for 2 adults and 2 children
• Valid for a 90-minute Thames Explorer Cruise: 11:00am or 14:00pm
• Available on weekends and bank holidays from April - October and daily during school holidays
• No service during Reading Festival 21st - 29th August
• Tickets can only be used for stated trip and not valid on any other cruises.
• Trips are non-transferable and no refunds for unused tickets
• Valid until October 31st 2023

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WIN AN ICONIC GREAT WEST WAY ADVENTURE THIS YEAR

Competition closes midnight Thursday August 31st.

See full prize details here.

T&C's for Lainston House, Exclusive Collection:

• Overnight accommodation in a cosy room for two people and a full breakfast the following morning
• Subject to availability, excluding public holidays and seasonal events
• Prize is valid for bookings until 31st December 2024.
• Optional room upgrades, subject to availability and additional cost.

T&C's for Bombay Sapphire Distillery:

• Experience must be redeemed before 31/12/23 
• Experience must be booked in advance and is subject to availability 
• Guests must be over the age of 18. 
• Normal Booking Terms & Conditions Apply, see here.

T&C's for Salisbury Cathedral:

• Includes entry to Salisbury Cathedral for up to 6 people, with a free private tour and guidebook
• Valid for a year after the prize is issued
• The prize can’t be sold or exchanged for something else

T&C's for Original Wild:

• 2 pairs of tickets to be used on Evening Paddle, public paddleboard, or public kayak sessions, between Sunday to Friday

T&C's for No.1 Royal Crescent:

• Annual passes valid for one year

T&C's for Royal Mint

• Prize has no cash alternative value
• Winner will need to provide contact details to produce and send the voucher to

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WIN 4 TICKETS TO THE BRAND NEW BASEMENT ESCAPE ROOM AT MARY SHELLEY'S HOUSE OF FRANKENSTEIN!

Competition closes midnight Saturday 30th September 2023.

See full prize details here.

T&C's:

• The prize is valid for a maximum of 4 people (over the age of 15 years) until 17th December 2023.
• Anyone under the age of 16 years must be accompanied by an adult over 18 years.
• The prize also includes admission to Mary Shelley’s House of Frankenstein multi-sensory museum.  
• Please be advised, The Shallows is set in a darkened environment and features audio, visual effects, and confined spaces.
• The prize is not for resale.  
• Should The Shallows not be suitable for the prize winners, an alternative Escape Game will be offered.
• For information regarding suitability, please visit https://houseoffrankenstein.com/faq

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WIN A SUSTAINABLE TRIP ALONG THE GREAT WEST WAY

Competition closes midnight Friday 29th December 2023.

First Prize:

• Dinner, Bed and Breakfast for 2 at Whatley Manor with use of Spa and Flotation Pod Treatment
  • An overnight stay in a Superior room
  • Full English breakfast
  • 3-Course dinner in the two-rosette restaurant, Grey's
  • Pre-dinner drink and bottle of house wine
  • Full use of the Spa facilities
  • Two 60-minute float pods
• 2 x Admission Tickets into Savill Garden, Windsor Great Park
• 2 x GWR Standard Class Return Train Tickets

Whatley Manor T&C's

• Valid for 12 months excluding Bank Holidays, Christmas and New Year period and Closed periods
• Fridays and Saturdays are excluded, although in the event of a quiet weekend, can be arranged

Friday and Saturday are excluded. Although in the event of a quiet weekend we can always look into availability on a Friday.

Savill Garden T&C's

• Valid for 12 months
• Lost vouchers will not be replaced/refunded
• Only the numbered voucher will be excepted

Great Western Railway T&C's

• Valid for 2 Adults for a Standard Class return journey on GWR services
• Only between London Paddington to Bristol Temple Meads

Runner Up Prizes

• Family Ticket to the Roman Baths
• 2 x Admission Tickets to Stonehenge

Roman Baths T&C's

• Valid for family entry - includes 2 Adults and up to 3 Children
• Valid until 31st December 2024, subject to availability

Stonehenge T&C's

• Tickets are for general admission for 2 Adult full price tickets only
• Tickets may not be redeemed against Stone Circle Experience or any other speical events at Stonehenge
• Valid until 31st December 2024
• Prize must be taken as stated and cannot be deferred
• No cash alternatives

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WIN AN ICONIC GREAT WEST WAY ADVENTURE THIS NEW YEAR

Competition closes midnight Thursday 29th February 2024.

Berkeley Castle T&C's

• To be used in the 2024 season  (Sunday – Wednesday from 24^th March to 30^th October)

Aerospace Bristol T&C's

• The Aerospace Bristol family ticket(s) available in this competition entitle 2 adults and 2 children to visit Aerospace Bristol on a date of their choice during the museum's public opening hours.
• Tickets are valid for a single visit only and must be used within 12 months of the competition closing.
• Additional tickets are available to purchase at aerospacebristol.org. Entry is free for under-4s.

Mary Shelley's House of Frankenstein T&C's

• Full entry to Mary Shelley’s House of Frankenstein museum plus a 1-hour Escape Room experience for four people in either Victor’s Lair or The Shallows.
• Valid until 1^st July 2024. 
• Please allow up to 2 hours for your experience.
• We advise that this experience may not be suitable for parties with young children. 
• For information regarding the museum, escape rooms and accessibility, please visit www.houseoffrankenstein.com

Bowood House and Gardens T&C's

• Valid for one day only, between 29^th March – 3^rd November 2024
• Family consists of (2 Adults + 2 Children aged 12 years and under)
• Cannot be carried forward to the following season (2025 or beyond). 
• Cannot be exchanged for cash, it is non-refundable and non-changeable.

Reading Museum T&C's

• The Reading Abbey Quarter private tour is for up to 10 people.
• The tour must be booked to take place between April 2023 and September 2023, dates are subject to availability.
• No cash alternatives.

The Roseate Reading T&C's

• Valid until 31st December 2024
• Subject to availability

Pennyhill Park, Exclusive Collection T&C's

• Available Monday-Friday, excluding bank holidays and seasonal events
• Valid until 30th June 2024

Thames Rivercruise T&C's

• Can be used on one of the 45, 60 or 90-minute river cruises
• Trips will run weekends and Bank Holidays from end of March through to end of October and then daily during the Easter, May & Summer School Holidays (excluding Reading Festival week 19^th -27^th August)

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WIN AN UNIQUE TRIP TO BRISTOL ALONG THE GREAT WEST WAY

Competition closes midnight Tuesday 30th April 2024.

Urban Apartments T&C's

• Subject to availability
• Excludes bank holiday weekends
• Valid until December 31st 2024

Wake the Tiger T&C's

• Subject to availability
• Must be booked and used before December 31st 2024
• Not to be exchanged for anything else

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WIN 2 EXCITING TRIPS TO BLENHEIM PALACE

Competition closes Friday 31st May 2024.

T&C's

• Tickets for The Game Fair and Blenheim Palace International Horse Trials are non-exchangeable, non-negotiable, non-transferable and no cash alternative is offered.
• All prizes are subject to availability.
• All information and prices detailed are correct at the time of publication and may be subject to change.
• The Promoter reserves the right to withdraw or amend without prior notice throughout the promotion due to circumstances unforeseen or outside the Promoter’s control.
• Winners must book their visit to Blenheim Palace within 12 months.