Accommodation Charter

For Great West Way® accommodation that hasn’t signed up to a quality charter

Great West Way has developed this Charter to recognise accommodation businesses that agree to the minimum standards of providing clean, safe and legal accommodation for our visitors and who wish to be a Great West Way Ambassador.

Legal Requirements
To meet and maintain all current legal obligations and responsibilities (food safety/hygiene; fire precautions and risk assessment; price display orders; licensing; health & safety; discrimination; trading standards; data protection; Hotel Proprietors Act; public liability cover).

Cancellations
To maintain a Cancellations Policy that is accessible to guests at each stage of the process, from pre-booking to post-departure.

Quality and Standards
To maintain high standards of service and cleanliness.

Customer Satisfaction
To have a Complaints Policy and to implement it in a timely and effective manner; to resolve any issues that may arise by prompt, professional and polite action.

Information
To provide accurate, appropriate and accessible information on facilities, location, prices, taxes, methods of payment, packaged items and extra charges.

Discrimination
To welcome all guests courteously and without discrimination in relation to gender, sexual orientation, disability, race, religion or belief.

Working in Partnership with Great West Way®
To work positively and pro-actively in partnership with the Board, staff and representatives of Great West Way; to provide access to my premises upon request and the necessary evidence to verify the Charter is being adhered to.

As an Ambassador of Great West Way, I agree to meet the requirements of the Great West Way
Accommodation Charter at all times and understand that I will be asked to renew this commitment annually.

Great West Way reserves the right to cancel Great West Way activity, without refund, if the terms of this Charter are not met.

Some useful info
For further information about the Accommodation Charter and the Great West Way Ambassador Network contact clairemargetts@GreatWestWay.co.uk or gavinworrall@GreatWestWay.co.uk

Access Statements
www.VisitEngland.com/accessstatements

Fire Risk Assessments
www.Fire-Assessments.co.uk

Accommodation Know How
www.AccommodationKnowHow.co.uk/

Environmental Health/Health & Safety
See your local destinations environmental provision.